Refund and Returns Policy

Compressed Air Alliance offers a 12 month warranty on all products. We will refund, repair or replace faulty items. Refer to our Terms and Conditions of Sale for more information.

Returning an item

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not offer refunds, exchanges or credits if:

• you change your mind once the order has been accepted, or
• you order the wrong product, or
• you damage the product, or
• you use / install or attempt to use / install the product. If the product is faulty and under warranty, please contact us.

To return an item

• contact us via email within ten (10) days of receipt of the item requesting to return the product.
• In the email, please provide:
  • the reason for returning the item
  • the original invoice number
  • proof of payment
  • whether you would like a refund, exchange or credit
• Once you have approval from Compressed Air Alliance to return the item, mail your items to:

Compressed Air Alliance Pty Ltd
1 Arthur St
Dee Why NSW 2099
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via email.

Restocking Fee

Compressed Air Alliance reserves the right to charge you a restocking fee of up to twenty percent (20%) of the original invoice price.

Replacements

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Warranty Claims

Compressed Air Alliance offers a 12 month warranty on all products. If your product fails within 12 month of receiving the item, please contact Compressed Air Alliance via email.

You may be required to return the faulty item to Compressed Air Alliance. We will inspect the product and if its found to be covered by the warranty we will offer to (i) repair or replace the product (or the defective part) or (ii) credit or refund the price of the Product provided that the faulty item is returned to us.

Please note, Compressed Air Alliance does not warrant Products:

• against chemical or stress corrosion; or
• against any failure other than from defects in materials or workmanship; or
• from any defective third party products contained in, incorporated into, attached to or packaged together with the Products; or
• any defect when the Product is altered, modified, or repaired without our prior written approval; or
• any defect caused by you failing to follow our oral or written instructions as to storage, installation, commissioning, use or maintenance of Products, or
• if you make any further use of such Products after giving notice of a warranty claim.

Contact Us

Contact us via email for questions related to refunds, returns and warranties.